citygrid_citizen

City Grid — Privacy Policy

App: City Grid (package in.citygrid.citizen)
Operator: City Grid (citygridhelp@gmail.com)
Last updated: July 4, 2026

This Privacy Policy explains how the City Grid citizen mobile app (“App”) collects, uses, and protects information when you report potholes and road hazards.

1. Who we are

City Grid is a civic reporting tool that helps citizens submit road damage reports to municipal workflows. If you have questions about this policy, contact us at citygridhelp@gmail.com.

2. Information we collect

Data	Purpose
Email address	Create and secure your account, sign-in, password reset, email verification
Password	Authentication (stored securely by our auth provider; we do not store plain-text passwords in the app)
Full name	Collected at signup and stored with your account; not shown publicly on maps or recent reports

You may browse some features as a guest, but My Reports and cloud sync require an account.

2.2 Location

Data	Purpose
Precise location (GPS)	Show your position on the map, tag reports with coordinates, and resolve area labels

Location is used when you report a pothole or use map features that need your position. You can revoke location permission in Android settings; some features will not work without it.

2.3 Photos and report content

Data	Purpose
Camera photos	Close-up and wide road photos attached to your report
Severity, optional note	Describe the hazard
City / area label	Route and display the report in the correct metro

When you submit a report, photos and location are uploaded to our cloud backend.

2.4 Anonymous reporter identity

Data	Purpose
Reporter ID (`PW-xxx`)	Lets you track My Reports across devices

On public maps and recent reports, we show this anonymous ID — not your email or real name.

2.5 Device and technical data

Data	Purpose
Network connectivity	Sync reports, load maps, authenticate
App version	Shown in About; used for support and updates

We do not use third-party advertising SDKs or sell your personal data.

3. How we use your information

We use collected information to:

Accept, validate, and store pothole reports
Show your reports on the map (with privacy-safe identity)
Sync My Reports when you are signed in
Send report confirmation email after a successful submission (signed-in users only)
Show city-level weather context on the home screen
Improve reliability and fix errors

On-device photo checks: Before submit, photos may be analyzed on your phone using rule-based checks to reduce invalid submissions. In the current app version, those checks do not send your photos to a separate commercial AI service for validation.

4. What is public vs private

Visible publicly (map / recent reports)	Kept private
Report location (approximate pin)	Your email address
Photos you submitted with the report	Your password
Severity, status, area label	Your full name
Anonymous reporter ID (`PW-xxx`)	Account credentials

5. Third-party services

We use trusted providers to run the App:

Provider	Role	Data involved
Supabase	Authentication, database, photo storage	Account, reports, photos, location
Brevo	Transactional email (report confirmation)	Email address, report summary
Open-Meteo	City weather forecast	City coordinates only (not your personal GPS)
CARTO / map tile services	Map display	Map tile requests (standard map CDN usage)

These providers process data on our behalf under their own privacy terms. We share only what is needed for the service.

6. Data retention

Reports and photos are kept so municipalities can act on them and you can track status.
Account data is kept while your account is active.
We may retain limited logs for security and abuse prevention.

To request deletion of your account or personal data, email citygridhelp@gmail.com.

7. Your choices and rights

You can:

Revoke permissions (camera, location) in Android Settings — some features will stop working
Delete the app from your device (local cache may remain until cleared)
Request account or data deletion by contacting us
Update your email through the in-app profile flow (verification required)

If you are in India or other regions with privacy laws, you may have additional rights to access, correct, or delete personal data. Contact us to exercise those rights.

8. Security

We use HTTPS for data in transit to our backend. No method of storage or transmission is 100% secure; we work to protect your information using reasonable technical measures.

9. Children

The App is not directed at children under 13. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data and we will take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version at the same URL and update the “Last updated” date. Continued use of the App after changes means you accept the updated policy.

11. Contact

Email: citygridhelp@gmail.com
App: City Grid — Citizen (in.citygrid.citizen)

This policy is provided for the Google Play store listing and for users of the City Grid citizen app.